Refund policy

At The Gift & Game Shop, we want you to be delighted with your purchase. This policy sets out how returns and refunds are managed when you buy from us.

Returns Window

You have 30 days from the date of delivery to request a return.

To qualify for a return, the item must:

· Be unused and in the same condition you received it
· Be sent back in its original packaging wherever possible
· Include all original parts and accessories

Items that arrive back in an unsellable condition may not qualify for a refund.

Items That Cannot Be Returned

Certain products are not eligible for return, including:

· Items marked as final sale or clearance
· Gift cards
· Personalised or custom-made items (where applicable)

If you are uncertain whether your item can be returned, please get in touch with us before sending it back.

How to Request a Return

To request a return, please contact us with:

· Your order number
· The item you wish to return
· The reason for the return

Contact details:

· Email: contact@TheGiftGameShop.co.uk
· Phone: +44 1202 770017

Once your return is approved, we will provide you with clear return instructions.

Return Shipping

Unless the item is faulty, incorrect, or not as described, you are responsible for the cost of return shipping.

We strongly recommend using a tracked delivery service. We cannot take responsibility for items lost or damaged during return transit.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us as soon as possible after delivery. We will assess the issue and arrange a replacement or refund where appropriate.

Refund Processing

Once we receive and inspect your returned item, we will let you know whether the refund has been approved.

If approved:

· Refunds are made to the original payment method
· Processing times may vary depending on your bank or payment provider

Please allow several business days for the refund to show in your account.

Exchanges

If you would like to exchange an item, please contact us to discuss availability and the best way to proceed.

Late or Missing Refunds

If you haven’t received an approved refund:

· Check your bank or payment account again
· Contact your payment provider for further details
· If the issue persists, please reach out to us

Your Statutory Rights

This policy does not affect your legal rights under UK consumer law.

Contact Us

The Gift & Game Shop
162 Tuckton Rd
Southbourne
Bournemouth BH6 3JX
United Kingdom

Phone: +44 1202 770017
Email: contact@TheGiftGameShop.co.uk