Shipping & Delivery

At The Gift & Game Shop, we work hard to process and deliver your orders efficiently and with full transparency. This page outlines how our shipping operates, including handling times, delivery choices, and key details about delivery estimates.

Where We Ship From

All orders are packed and dispatched from our UK premises. We currently deliver within the United Kingdom unless stated otherwise.

Order Processing & Handling Time

We aim to process orders within 1 to 3 business days after your payment has been confirmed.

Business days run Monday to Friday, excluding public holidays. Orders placed over the weekend or on a bank holiday begin processing on the next working day.

Processing covers order verification, packing, and preparing your parcel for dispatch.

Delivery Choices

Economy Delivery
Estimated transit time: 5 to 8 business days
Cost: Free

Standard Delivery
Estimated transit time: 3 to 4 business days
Cost: £15

Delivery Timeframes

Delivery estimates start from the day your order is dispatched, not the day it is placed. All timeframes are estimates only.

Occasionally, delays can happen due to weather, courier disruptions, busy periods, or other circumstances beyond our control. While we always strive to meet the estimated delivery window, we cannot guarantee an exact delivery date.

Shipping Confirmation

Once your order is on its way, you may receive a confirmation email. If tracking details are available, they will be provided by the courier.

Incorrect Address Details

Please double-check that all shipping information is accurate and complete at checkout. If an order is delayed, returned, or lost because of an incorrect address, we may not be able to offer a replacement or refund.

Delivery Problems

If your order hasn't arrived within the estimated timeframe, appears to be delayed, or arrives damaged or incomplete, please reach out to us as soon as possible so we can help.

Lost or Delayed Parcels

If a parcel is significantly delayed or believed to be lost, we will work with the courier to investigate. Resolution times depend on the carrier's processes.

Public Holidays & Busy Periods

During public holidays, seasonal sales, or other peak periods, processing and delivery may take a little longer than usual.

Updates to This Policy

We may revise this Shipping & Delivery policy from time to time. Any changes will be published on this page.

Contact Us

The Gift & Game Shop
162 Tuckton Rd
Southbourne
Bournemouth BH6 3JX
United Kingdom

Phone: +44 1202 770017
Email: contact@TheGiftGameShop.co.uk