FAQ
Frequently Asked Questions
Below you'll find answers to some of the most common questions about shopping with The Gift & Game Shop. If you need any further help, our customer support team is here for you.
Orders
How do I place an order?
Simply browse our website, add the items you'd like to your basket, and follow the steps through our secure checkout.
Can I change or cancel my order?
If your order hasn't been processed or shipped yet, please get in touch with us as quickly as possible. Once an order has been dispatched, we may not be able to make changes or cancel it.
Shipping & Delivery
Where do you ship from?
All orders are packed and sent out from our UK location.
How long does delivery take?
Delivery times depend on the shipping method you choose at checkout:
· Economy Delivery: 5 to 8 business days (Free)
· Standard Delivery: 3 to 4 business days (£15)
These timeframes are estimates and may be longer during busy periods or due to courier delays.
Will I receive tracking details?
If tracking is available, we'll send you confirmation once your order has been dispatched.
Returns & Refunds
What is your return policy?
You have 30 days from the delivery date to request a return. Items should be unused and in their original condition.
How do I request a return?
Contact us with your order number and the item you'd like to send back. We'll provide return instructions once your request is approved.
When will I get my refund?
Refunds are processed after we receive and inspect the returned item. The time it takes for the money to reach you can vary depending on your bank or payment provider.
Payments & Billing
What payment methods can I use?
We offer a range of secure payment options at checkout, including major credit and debit cards and popular digital wallets.
Is my payment information safe?
Absolutely. All payments are handled securely through trusted third-party providers, and we never store your full card details.
Products
Are the product images accurate?
We do our best to show products as accurately as possible, but colours and appearance may vary slightly depending on your screen or device.
Are all items in stock?
Stock availability is shown on each product page and is regularly updated.
Account & Support
Do I need an account to place an order?
No, you're welcome to check out as a guest. Creating an account makes it easier to track your orders and manage future purchases.
How can I contact customer support?
The Gift & Game Shop
162 Tuckton Rd
Southbourne
Bournemouth BH6 3JX
United Kingdom
Phone: +44 1202 770017
Email: contact@TheGiftGameShop.co.uk